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Return Material Authorization (RMA)

Returned material must go through your Original Place of Purchase and may require a valid RMA number to be processed.

Note: Return of material must comply with the applicable terms and conditions of Original Place of Purchase and Original Equipment Manufacturer.

Getting Started

To help improve your RMA customer experience, be prepared to submit the following information:

  • Sales Order / Purchase Order number(s)
  • Product date code(s)
  • Detailed description(s) of alleged failure mode(s) (if defect related return request)
  • Reason for return
  • Contact information and billing / return shipment address

If You Purchased Product Through an Authorized Distributor (AD)

Please request the RMA from the appropriate distributor where you purchased your product.

If You Purchased Directly from Honeywell

If you are an Authorized Distributor (AD), Honeywell Sales Office, or Direct-Customer who purchased the product(s) directly from Honeywell, request RMA from the appropriate Honeywell Customer Service Representative assigned to your account.

Note: A separate RMA request must be made for each different product number. When returning multiple RMAs, please group and label each RMA separately.

RMA Turnaround Time

The time required to process RMAs varies by product, Original Place of Purchase, geographic region, and the reason for return.

To help minimize turnaround time and to help reduce any delays, follow the instructions provided. These instructions may include a request to complete a technical questionnaire. Depending on the reason for the return, be prepared to provide detailed description of the alleged failure mode and other technical information, including photos / images, which can assist in analysis.

Note: Incomplete or inaccurate information may delay processing of returns. In addition, if the product has been found to be improperly installed or used it may result in no credit given.

Test and Measurement Return Material Authorization (RMA) Request

Repairs delivered with superior processes and historic knowledge base

We know your business is conducted in harsh and rugged environments where damage is possible. Test & Measurement Repair services provide committed turnaround times, cost savings and expert technical support direct from the manufacturer. Factory certified repairs enable you to continue meeting your application requirements.

To return a product for repair, please complete the Return Material Authorization form.

Specialized services aligned with the manufacturer’s expertise

Comprehensive capabilities designed for the unique calibration requirements for sensors. As the manufacturer of many products that require calibration, Honeywell T&M Calibration Services include a broad range of highly accurate capabilities for load, pressure, torque and displacement sensors coupled with the best pricing options for budgetary peace of mind. There are two types of Calibration Services: “Calibration Contracts” and “Per Incident Calibration.” A Calibration Contract is a service typically purchased at the same time as the product (i.e., Load, Pressure, or Torque sensor) is purchased and is linked to the individualized serial number of the product. If the product is not covered by a calibration contract, then a Per Incident Calibration may be purchased at the time the product is returned for the calibration service.

To return a product for calibration, please complete the Return Material Authorization form.