eCATS Roles and Responsibilities


Role Responsibility Customer Return Where HW Factory is at Fault Customer Return Where HW Supplier is at Fault Production Issue Where HW Supplier is at Fault
Lead Type information into eCATS and provide final approval Marketing and/or Quality Marketing and/or Quality Production Engineer
Requestor Identify the problem Marketing and/or Quality Marketing and/or Quality Production Engineer
SPOC/Coordinator First Approval and identify owner Engineering Representative SDE/SQE SDE/SQE
Team Members (optional) Help fix problem or help document fix or help with approval   Commodity Manager /Process Eng/ Quality Eng/ Buyer Commodity Manager /Process Eng/ Quality Eng/ Buyer
Owner Fix problem Production Engineer Supplier Supplier


 

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