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| Role | Responsibility | Customer Return Where HW Factory is at Fault | Customer Return Where HW Supplier is at Fault | Production Issue Where HW Supplier is at Fault |
| Lead | Type information into eCATS and provide final approval | Marketing and/or Quality | Marketing and/or Quality | Production Engineer |
| Requestor | Identify the problem | Marketing and/or Quality | Marketing and/or Quality | Production Engineer |
| SPOC/Coordinator | First Approval and identify owner | Engineering Representative | SDE/SQE | SDE/SQE |
| Team Members (optional) | Help fix problem or help document fix or help with approval | Commodity Manager /Process Eng/ Quality Eng/ Buyer | Commodity Manager /Process Eng/ Quality Eng/ Buyer | |
| Owner | Fix problem | Production Engineer | Supplier | Supplier |